Introduction
This Privacy Policy explains how CleanX (“we”, “us”, or “our”) collects, uses, and protects personal information when you visit this website or contact us through it. We are the data controller for the personal information described in this policy, except where this policy notes that a provider acts as a controller in its own right. You can reach us at kontakt@cleanx.dk. Our Danish business registration (CVR) number is 37153931.
Information we collect
We collect personal information in two ways:
- Contact form. When you write to us or request a quote, we collect your name, your email address, and the contents of your message. We also collect whatever else you fill in: phone number, company name, premises type, size, city, preferred frequency, and any price estimate from the price calculator.
- Technical data. Our hosting provider, Cloudflare, automatically processes basic technical information, such as IP address, browser type, and pages requested, in server logs as part of delivering and securing the website. The contact form also runs a bot-detection check (Cloudflare Turnstile) described under “Who we share it with” below.
This website does not use accounts, analytics, or advertising, and does not set cookies of its own.
Why we use your information
We use the information you submit through the contact form to respond to your inquiry and to communicate with you about the services you ask about. In practice, that means answering your question or preparing the quote you asked for. Our legal basis is our legitimate interest in responding to inquiries (GDPR Article 6(1)(f)) and, where your inquiry leads to an agreement, Article 6(1)(b).
We do not use your information for automated decision-making or profiling.
How we store your information
Contact form submissions are delivered to us by email. They are not stored in a database on this website. Related correspondence is kept in our email account.
Who we share it with
We do not sell your personal information, and we do not share it with third parties for their own marketing. We use service providers (processors) to operate the website:
- Cloudflare hosts and delivers the website and transmits contact form submissions to us by email.
- Cloudflare Turnstile runs a bot-detection check on our contact form. When you use the form, it processes technical signals about your device, such as IP address, TLS fingerprint, and browser information. Cloudflare acts as our processor for this check, and separately as an independent controller when it uses these signals to improve its own bot-detection systems. See Cloudflare’s Turnstile Privacy Notice.
We may also disclose personal information where required by law or to protect our legal rights.
How long we keep it
We keep contact form submissions and related correspondence for up to two years after our last contact with you, after which they are deleted, unless a longer period is needed to establish, exercise, or defend legal claims, or is required by law.
Your privacy rights
Under the EU General Data Protection Regulation (GDPR), you have the right to access the personal information we hold about you, and to have it corrected or deleted. You may also ask us to restrict processing, object to processing, and receive your information in a structured, commonly used, machine-readable format (data portability). Contact us at kontakt@cleanx.dk to exercise any of these rights.
You can lodge a complaint about our processing of your personal information with the Danish Data Protection Agency (Datatilsynet). See www.datatilsynet.dk.
Cookies and analytics
This website does not currently set cookies or use analytics. Cloudflare Turnstile, used on the contact form, does not set cookies but does process technical signals about your device; see “Who we share it with” above. If we add cookies or analytics in the future, we will update this policy and, where required, ask for your consent first.
Security
We use industry-standard technical and organizational measures to protect your personal information, including encrypted connections (HTTPS) across the entire website. No method of transmission or storage is completely secure, but we work to protect your information appropriately to the risk.
Changes to this policy
We may update this policy from time to time. The “Last updated” date above reflects the current version. If we make material changes to how we handle personal information, we will post the revised policy on this page.
How to contact us
For any questions about this policy or your personal information, contact us at kontakt@cleanx.dk or through our contact page. See also our Terms of Use.